Unfortunately, once payment has been made, we’re unable to make changes to your design. If you need to increase your order quantity, please contact us directly and we’ll do our best to accommodate your request.

We offer secure payment options for your convenience. You can securely pay with your credit or debit card.

Yes, you’re welcome to collect your order in person from Ascot Vale. The full address will be provided upon request once your order is ready for collection.

To ensure your Perfectly Pinned item remains in excellent condition, avoid exposing it to water and never place it in the washing machine. Always remove it from garments before cleaning or laundering to protect the finish from moisture and detergents. Clean gently using a soft, dry cloth, and store in a warm, dry environment to prevent tarnishing or rust. Handle with care to preserve its appearance and quality.

Our items are special keepsakes, thoughtfully crafted and not intended as toys. They are unsuitable for children under 6 years of age and should only be worn under adult supervision.

This pin contains small parts. To ensure safety, always use the secure caps or magnetic backings provided, checking that they are firmly in place before each use. Keep pins out of reach of young children and handle them with care to prevent accidents. We recommend regularly inspecting your pin to maintain both safety and its beautiful condition.

Your enjoyment and safety are always our priority.